Changing the Way the World Settles Disputes

Web Assisted Claim Settlement

Cybersettle’s patented double-blind bid process allows parties to settle disputes instantly, 24 hours a day, 7 days a week via the Internet, or by calling our Customer Service Center during normal business hours. The system compares parties’ offers and demands on a round-by-round basis.

Typically, a claims professional (but sometimes a plaintiff’s attorney) will initiate the process by inputting confidential offers or demands upon claim evaluation. Upon claim submission, the opposition is instantly notified that offers are pending in the Cybersettle system. The entire process only takes a few minutes.

Cybersettle also immediately notifies the responding party that the claim is online and available for settlement, and provides a username and password to first-time users. Where needed, Cybersettle’s Customer Service Representatives contact the opposition to explain the process in detail and encourage participation.

Once the respondent logs in he or she will have three opportunities (rounds) to settle the claim. One demand or offer is entered for each round. Cybersettle instantly compares the demands to the opposition’s corresponding offer. When the offer is greater than or equal to the opposition’s demand, the claim instantly settles.

Either side may resubmit the claim, or both sides can agree to participate in telephone facilitation services.